WHAT DO I DO WHEN I RECEIVE MY ORDER?
The first and most important thing before accepting the order from the transport agency, is to check the condition of the packaging. If the package is damaged there are two options:
- You can refuse it on delivery.
- You can accept the delivery whilst indicating on the delivery note "Damaged package" and then immediately check the product inside to see if there is damage to the product as well.
In both cases you must contact us within a maximum period of 24 hours to inform us about the damage, filling in the form of the aftersales section on our website.
QUIRUMED S.L.U. will not be responsible for any reports of damage during transport if the client does not state on the delivery note of the trasnport company that the package arrived damaged or NOT IN PERFECT CONDITION. If the buyer accepts the damaged package without indicating anything on the delivery note and does not inform us about the damage within 24 hours of the delivery being made, then it won´t be possible for us to re-emburse or offer compensation for the cost of the damage to the product and the client won´t have the right to make a claim against Quirumed.
It is very important to keep the packaging for a small period after the delivery. This is required in the unlikey case that the product needs to be collected again due to transport damage or if the product not working correctly.