HOW DO I EXCHANGE ONE PRODUCT FOR ANOTHER OR RETURN IT?

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In both cases you have to open an aftersales incident so that our aftersales team can pass you all the information and how to proceed.

Opening an incident is very easy, you just have to follow these steps:

  1. Access your Quirumed Account
  2. Go to the AFTER SALES section
  3. Fill in the form with your purchase information and detail your query / question.
  4. Send the form

You will receive by e-mail the instructions on how to make the change or return.

Remember that you have a period of 14 calendar days, from when the delivery is made, to make the return of part or all of your purchase. Once this period has expired, returns will not be accepted.(Check the Conditions of Purchase to know which products do not allow return).

 

You can always download the invoice from your Customer Account.

We hope this information is useful and you can enjoy our products!