I WANT TO KNOW IF MY ORDER HAS BEEN CONFIRMED AND PROCESSED?

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The fastest way to find out if your order has been processed correctly is by logging into your Customer Account on our website and reviewing the status of the order.

States PROCESSING, SENT indicate that we have received the payment correctly and we are processing the order.

PENDING PAYMENT state indicates that we are still waiting to receive the payment. Remember that payments made by credit card or PayPal are immediate, but bank transfers can take between 1 - 3 working days to arrive with us. If after this period the order status has not changed, please contact us through contact form indicating the order number.

 

You can always check the estimated delivery date of the order, the order tracking details and download the invoice from your Customer Account.

We hope this information is useful and you can enjoy our products!