HOW DO I CLAIM A PRODUCT THAT ARRIVES IN POOR CONDITION?

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Remember that the most important thing when receiving the package is to check for any sign of damage. If there is, then you have two options:

  1. You can refuse to accept the package from the transport agency
  2. You can accept the delivery whilst indicating on the delivery note "Damaged package"and then immediately check inside the package to see if there is damage to the product as well. If there is then you need to contact us immediately within a 24 hours period.

In order that the after-sales team have all the information in order to process the incident, you will need to open up an aftersale using the following steps:

  1. Log into your Quirumed account
  2. Go to the After-sales section
  3. Fill in the form with the order details
  4. Send the request form

 

In order for your incident to be resolved as soon as possible, attach as much information and visual documentation such as (photos / videos > 7 MB ) as possible, only responding to the message that confirms the opening of the incident, which you will receive by email. The After-sales team will then answer you by e-mail with instructions on how to proceed in order find a resolution.

 

It is very important to keep the packaging for a small period after the delivery. This is required in the unlikey case that the product needs to be collected again due to transport damage or if the product not working correctly."

 

QUIRUMED will not take responsibility for any reports of damage during transport if the User / Buyer does not follow one of these two actions stated above.