WHERE IS MY ORDER?

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In your Customer Account you can view the status of your order at all times. Below we detail the different status of your order:

  1. Pending payment: Your order is pending payment, or waiting to receive the bank transfer. Once we register the payment, the order status will change to Pending dispatch.
  2. Processing: The payment has been correctly registered and, if all the products you have ordered are in stock, your order is being prepared to be sent as soon as possible (usually the same day or the following day). If any of the products are not available, the status of your order will remain as Pending Dispatch until we receive it from our supplier. You can check the estimated dates of the shipment by entering your Customer Account on our page. Click "ORDERS" on the left of the page, then when the order appear then clcik "VIEW ORDER"   From there just below the address the shipping date will be clearly displayed.  If you need your order urgently contact us and we will inform you about the possibilities of product changes etc.  
  3. Sent: Your order has already left our warehouse. You will have received an e-mail with all the information. You can track your order in your customer account by clicking TRACKING. The transport company will then contact you to inform you of the delivery.